Monday, 3 November 2014

Focusing on the Customer :

Focusing on the Customer :

Focusing on the customer is the key which will ensure you to make the money 

you want at the end of your shift. You will probably sometimes get that feeling 

that you are doing endlessly without expected results. But what you need to do 

is to dedicate to each guest and make him happy. You don t need to think about 

number of guests or how much it all together costs. Instead, focus primarily on 

the best way to make money, and that is to focus on the guests , that is your 

favor.


Taking care of Guests : The only thing that waiter could control is to provide good

service to guests. Do not get discouraged or be disappointed when you see empty

tables. The key is to take care of each table the maximum and wait for "good

table" during your shift. This point of view will lead you to visible better earnings.

Approach to the Guest :

Define what kind of guests you have and what they expect from you as waiter 

with experience. Please do not belong to one of two groups of annoying or robot

waiters. The first group are those waiters which approach to guest is constrained

and they are like robots with CD inside with repetitive welcome text. The second

group are the waiters which walking from table to table and give guests more

enthusiasm than guests receive it for their birthday. The language they use is full

of adjectives like "incredible" or "special". Do not be one of them!

Look for the signals from guests and try to see what kind of approach they expect

from you and follow their wishes. Find a way to communicate with guests and

build a relationship with them. Try to find the opportunity to start a conversation

that is not related to food or drink, and leave the customer to decide whether

to talk or not. The only way is to be honest, because the guests certainly smell

insincerity. Customers appreciate this approach to serving and communication

and unreservedly reward waiter which is not one of the robot waiters. Never

forget that the customer determine where to goand how much money they will spend and how much tip

will leave. But your customer which have great meal is a

happy customer. You can not offer superior meal and

experience to every guest, but you can try. And if you try,

your guests and wallet will notice the difference.

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Respond with YES: 

 Many waiters when they are asked for help instinctively look for an excuse. You

do the opposite and tell them Yes. The easiest way to point your colleagues is that

you offer help when you see that they need it. Today it is the case with them, and

tomorrow maybe with you. Change the response of avoidance in response of help

and soon you can be sure that you have already modify the relations in a positive

way and your working mates will give you help in similar situations.

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